Victorinox Guarantee all tools to be of first class stainless steel and also guarantees a lifetime against defects in material and workmanship. Damages caused by misuse of abuse are not covered by this guarantee. This does not affect your statutory rights.
Customers who purchase and use our products are our number one concern at Voyager-shop. If you have a Victorinox product that you do not feel performs to your expectations please send us an email at [email protected] with your contact details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims. Or just give us a call at +3(0)2109614112
We will do everything we can to make it right and repair/replace as per the guarantee promises.