This website, named voyager-shop.gr, has been created by the company with the following information: ANDREAS ISAIADIS AND SIA OE, with VAT number: 998733357, Business address: 25 Martiou 1, Argyroupoli, Athens. Tel .: +302109614112, contact e-mail: [email protected] for making remotely online orders and for clients to contact the company.
The user who visits the website acknowledges that he has read these terms agrees with them and undertakes to observe them, both within the framework of the contract concluded by accepting them and as part of his / her general obligation to comply with the law.
Make sure you agree to the following terms and conditions as your use and browse through the top www.voyager-shop.gr website. Implies your explicit and unreserved consent and consensus with them.
During your visit to our online store Voyager-Shop.gr and in order to complete the process of ordering and purchasing, but also in order to make sure that we can communicate with you it is vital that you give us your personal information (name, email address, forwarding address, etc.). Any personal information that you submit in our site will only be used so that we can serve you, we are not allowed by law nor we have any intentions of using your personal information in any other way.
The online store voyager-shop.gr is governed by the Greek and European Community Law. Any submitted personal information is safely kept for as long as you are a registered customer and once you no longer wish to be a member all your personal information will be deleted. Your personal information is used exclusively by Voyager-shop.gr, in order to be able to service you & complete your transactions. Your personal information is subject to be used by any legal authority (court of law, police, tax authorities) if this is required and is legally submitted.
Upon confirmation of the order, the Customer will be informed by e-mail at the email address that he/she has submitted to us.
The products are shipped to the address indicated by the customer when submitting their order, together with the sales receipt and shipping note.
The Customer is responsible for the accuracy of the shipping and delivery information provided. In the event of an error by the Customer in providing the relevant contact details of the Consignee, the Company cannot be held responsible for the fact that the product cannot be delivered.
Our online store collaborates with courier service to ensure safe and fast shipping of products. Shipping costs will be borne by customers who will be informed of the exact cost of each shipment before submitting their final order. Our courier service delivers on weekdays, Monday through Friday.
Delivery time depends on the delivery address.
All products are shipped within 1-5 days of order day unless specified otherwise on the product page.
Please note that shipment may take longer due to moving periods or in bad weather or force majeure reasons. Our Company makes every effort to dispatch the Products to its Customers within the stipulated time, but in the event of any delay for any reason, you acknowledge that the Company cannot be held liable for delays that fall outside the control of the Company.
If an order includes products with different delivery times, the delivery time for the entire order is based on the longer delivery time. However, the Company has the option of breaking deliveries. In this case, the Company will send the relevant e-mail to the Customer, who has the option to resign all or part of the order.
Although we have taken every possible care to inform Customers of any lack of availability of a product, there may be an unexpected lack or unavailability of the product by our suppliers (and after the Customer has confirmed the order). In this case, the Company will again make every effort to contact the Customer in order to inform and consult with the Customer about the new delivery or delivery of another product or the cancellation of the order without prejudice to both parties, and the interest-free refund of any money that has been paid within a reasonable time.
You have the right to return any product you have purchased and ask for a replacement if:
a) In any proven case that it was Voyager-Shop fault, we supplied the wrong product or you received a product that is not working or in any case that the quality of the product arrived is not as expected. (Mistake during the process of your order, invoicing, forwarding, or products that were destroyed or damaged during their transportation, etc.)
b) In all cases where there was a problem, such as a faulty product that is covered from the international guarantee or warranty of the product
In all the above cases you retain the right not to accept the product during the delivery or return it within 20 days from its delivery to you. In any case, you have to return the product in its original condition, with its original packing in full without any damages.
If for any reason the products are not returned within 20days then Voyager-Shop maintains the right to refuse any return or replacement of products. Furthermore, for all cases mentioned above the product returned needs to have all legal papers returned to us, such as receipt of product.
If you wish to cancel your order we will make every effort to proceed with your cancellation before the goods have been dispatched. Please call (+30) 210 9614112 or email us at [email protected] as soon as you decide you want to cancel your order.
If your order has already been dispatched you will be entitled to a full refund under the returns and refunds policy, however, you will have to pay for all forwarding costs.
We obey the European and Greek Legislation.
As a Consumer, you have the right to cancel within 14 (fourteen) days from the date of purchase. This does not apply to merchants and “Special Orders or Tenders”. After this 14-day period, the order is irrevocable. If it involves a refund, it should only be done after our consent. Before you return any product to us please contact us before doing so.
We will accept any return or replacement if you: Contact us within 2 days upon reception of your order The product has not been used, and you have all proper product documentation, and receipt of the transaction Specifically: – If you have received a product that you wish to return/change you can bring it or forward it to our Voyager-Shop physical store or send it to us, all forwarding costs will have to be covered by you. If the product is faulty we shall try and replace it at no charge immediately (if the product is out of stock we can either change it with a newer model or another product of same value.) -If you received a wrong product and it was our fault we shall do everything in our power to fix the mistake by sending you as soon as possible the replacement at no extra cost to you. We will cover the forwarding costs from your address to ours and send you at no extra costs the replacement, once your return to us the product you initially received before we can send the replacement.