Products covered by the Lifetime Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for the life of the product. If such a defect appears, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.
CH-97™ 1.0 & 2.0
Werks Traveler 1.0
Accessories 1.0, 2.0 & 3.0
Altius™ 1.0, 2.0 & 3.0
Altmont™ 1.0 & 2.0
All guarantees are non-transferable and do not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage, loss of use, loss of time or damage to the contents of your bag.
Shipping costs to our repair center are the responsibility of the owner. The original sales receipt verifying the date of purchase from an authorized retailer is required to validate your warranty coverage. Any repairs made will restore the intended functionality.
While repairs will be made professionally, we cannot guarantee the original appearance to be preserved. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.
How do I make a claim?
Please send us an email with your contact details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.