After careful inspection of what’s actually wrong with your multi-tool, they will decide if it just needs an adjustment or maintenance or if a part needs to be replaced. If they can’t just repair it quickly, they will replace it. If they have the same model available then you’ll get a new one or in some cases a refurbished one.
Including photographs of any fault helps a lot in speeding up claims. Or just give us a call at +3(0)2109614112 We will do everything we can to make it right and repair/replace as per the guarantee promises.
EXCEPTIONS This warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Leatherman product. This warranty does not cover sheaths, accessories, imprinting, color finishes, cleaning, or sharpening.
The difficulty comes when your model has been discontinued and they don’t have any old stock. Then they will replace it with a multi-tool of the same value. The “same value” is not the same multi-tool or the same tools so you’re unlikely to get a multi-tool that does exactly the same as the one you sent in.
Please take a moment and think carefully if you want it replaced. Perhaps you have a multi-tool that has sentimental value to you – say it was your first multi-tool and your Dad gave it to you. You have the option if Leatherman can’t repair your multi-tool, that they WON’T replace it with another one. They will just send your same un-repaired multi-tool back to you.
The actual time varies but usually, it takes 4-8 weeks. You are only charged forwarding costs and handling fees total 15 euro (VAT included).
Not only do Leatherman have a great warranty they also have some great multi-tools. Maybe it is time you invest in another model with different functions or now that you are a dad, it is time that you give one as a present to your son! Leatherman Multitool Buy Now!